Do you need to return or exchange the product you received?
Information regarding our returns policy
Mainland Spain, France, and Portugal
Return and exchange deadlines and costs
You have 30 calendar days from the date your order is shipped to request a size exchange or a return.**
Returns with in-store delivery or at a SEUR pickup point are free of charge. It is recommended to make a single request to process an exchange or return.**
Returns or exchanges at pickup points will be managed through SEUR and UPS in France and Portugal.”
Return costs for the Balearic Islands will be borne by the customer.
**The first exchange or return of each order is free of charge. Subsequent exchanges or returns will incur a fee of €1.95.
Ways to process a return or exchange
Returns in physical stores: go to your nearest Silbon store with the QR code sent to your email and the item(s) you wish to return. Exchanges cannot be processed in-store; instead, the return will be completed and you may place a new order. Exchanges or returns cannot be processed in Silbon stores located in El Corte Inglés or Outlet stores.
Request a return/exchange at a pickup point here.
Return and exchange conditions
To process a return or exchange, items must keep all original labels and/or packaging, be in perfect condition, and not have been used.
Exchanges or returns of underwear items (boxers and socks) are not permitted.
Refund period
Instant refunds will be available immediately in the account you specify during the return or exchange request.
If the selected refund method is not instant, the refund will be issued to the same payment method used for the purchase and will be effective within a maximum of 14 days.*
If you return your order in-store, the refund will be made using the same payment method used for the purchase and may take up to 14 days to appear in your account.*
* These timeframes may be slightly longer during sales periods.
Canary Islands
Return and exchange deadlines and costs
- You have 30 calendar days from the date your order is shipped to request a return.
- Returns at pickup points will be managed through SEUR.
- Return costs for the Canary Islands will be borne by the customer.
Ways to process a return or exchange
Request a return at a pickup point here.
Return conditions
- To process a return, items must keep all original labels and/or packaging, be in perfect condition, and must not have been used.
Exchanges or returns of underwear items (boxers and socks) are not permitted.
Refund period
- Instant refunds will be available immediately in the account you provide during the return request.
If the selected refund method is not instant, the refund will be issued to the same payment method used for the order and will be effective within a maximum of 14 days.*
*These timeframes may be slightly longer during sales periods.
Other Countries
Return deadlines and costs
You have 30 calendar days from the date your order is shipped to request a return.**
The customer is responsible for managing the return and any costs incurred. Item exchanges are not allowed.
Return conditions
To process a return, items must keep all original labels and/or packaging, be in perfect condition, and not have been used.
Exchanges or returns of underwear items (boxers and socks) are not permitted.
Return address
SILBON ESPAÑA SL. – RETURNS
CALLE FAUSTO GARCIA TENA 12
14014 – CÓRDOBA (SPAIN)
Refund period
Instant refunds will be available immediately in the account you specify during the return request.
If the selected refund method is not instant, the refund will be issued to the same payment method used for the purchase and will be effective within a maximum of 14 days.
Returns for Defective Items
If an item presents a flaw or defect and the standard return period has expired, the customer must contact our Customer Service team.
After the corresponding verification, the return will be processed either by issuing a voucher for use on our website or by replacing the item with the same garment, subject to availability.