In this section, you will find all information related to our shipping methods.
During sales periods, promotions, or special campaigns, delivery times may be longer than usual.
Shipping Types and Delivery Times
Delivery times depend on the selected shipping method.
Mainland Spain, Balearic Islands, Portugal, and France
Home delivery: estimated delivery in 3–4 business days (*)
In-store pickup (available only in mainland Spain): estimated delivery in 3–4 business days. The order can be collected within up to 30 calendar days. Available stores will be displayed in the shipping section before completing the purchase(*)
Pickup point delivery (mainland Spain only): estimated delivery 3–4 business days. Collection period up to 10 calendar days. Available pickup points will be shown in the shipping section before completing your purchase. (*)
Second Life Program
Shipping costs will always apply to orders containing items from the Second Life section.
Canary Islands
Home delivery: estimated delivery in 5–9 business days. The timeframe begins once the order has been shipped. (*)
For orders to the Canary Islands, a DNI or passport is required and will be requested by email prior to shipment.
The purchase amount will be exempt from VAT. However, the order may be subject to the payment of applicable local taxes, such as the Canary Islands General Indirect Tax (IGIC), as well as any handling, customs clearance or processing fees charged by the carrier at destination.
These taxes, duties and additional charges are not imposed by Silbon and must be paid by the recipient where applicable.
If the customer refuses the parcel after it has been shipped, all costs incurred during the shipping, handling, return or processing of the order will be deducted from the amount to be refunded.
European Union
Home delivery: estimated delivery in 5–7 business days. The delivery time begins on the shipment date. (*)
International
Home delivery: estimated delivery in 5–9 business days. The delivery time starts from the shipment date. (*)
For orders outside the European Union, it is necessary to validate your ID or passport in advance in order to issue the commercial invoice for customs purposes. This information will be requested during the checkout process or by email, and the order will not be shipped until it is received.
Customs duties and transport charges, where applicable, must be paid by the recipient once the order arrives in the destination country.
If a package is rejected after shipment, the shipping costs incurred will be deducted from the order amount.
In the event of loss or misdelivery, the full order amount will be refunded.
General Information
(*) Delivery times are approximate and start from the first 24 business hours following the purchase date.
If you are away from home or on holiday, we recommend selecting store collection. You will have up to 30 calendar days and extended opening hours to collect your order. In addition, you will be contributing to our ECO initiative.
During sales periods, promotions, or special campaigns, delivery times may be longer than usual.
Shipping Costs
Shipping to a store does not entail shipping costs.
Home delivery costs will be calculated before payment.
| Country | Location | Shipping Cost | Free from |
|---|---|---|---|
| Spain | Mainland | €3.90 | From €49 |
| Spain | Balearic Islands | €3.90 | From €49 |
| Spain | Canary Islands | €10 | From €100 |
| Portugal | Mainland | €3.90 | From €49 |
| France | France | €3.90 | From €49 |
| Europe Zone I | Germany, Austria, Belgium, Denmark, Slovakia, Slovenia, Netherlands, Ireland, Czech Republic, Poland, Hungary | €3.90 | From €49 |
| Europe Zone II | Mainland Italy, Luxembourg | €3.90 | From €49 |
| Europe Zone III | Bulgaria, Croatia, Finland, Latvia, Lithuania, Romania, Serbia, Sweden | €30 | No |
| Switzerland | — | €40 | No |
| America | USA, Canada | €40 | No |
| Europe Zone IV | Albania, Cyprus, Bosnia, Greece, Faroe Islands, Malta, Macedonia, Montenegro | €50 | No |
| Others | Turkey | 65€ | No |
Order Tracking
Once payment has been authorised, you will receive an email with your order number. You can then track your order status in the "My Orders" section.
After dispatch, you will receive a confirmation email containing a tracking link, allowing you to monitor the status and location of your order at any time.
Product availability
All orders are subject to item availability.
- If we are unable to send you the product for any reason, we reserve the right not to formalise the order.
- If the order has already been placed, we reserve the right to notify you by email and proceed with cancelling the order and refunding the amount using the same payment method used during the purchase process.
- All international shipments are managed exclusively from our central warehouse. Consequently, if an item is not available in that warehouse, it will not be possible to ship it to destinations outside mainland Spain. This information will be indicated to the customer during the checkout process.